Only unimprinted stock items may be returned for credit. If you ever receive an item that is defective due to workmanship or materials, just return it. We will immediately send you a replacement. Please call for a Return Authorization Number for all returns. A 20% re-stocking fee will be applied for all returns that are not incurred due to shipping errors. Returns must be made within 30 days of invoice. We do not accept returns of holiday merchandise after December 15th.